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Discussion topic: Broadband down

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This message was authored by: ZFateh

Broadband down

Internet, WiFi down in Slough since early morning. Have reset box few times but still nothing. 

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This message was authored by: cookiemonsteruk

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more

@ZFateh 

 

There does appear to be issues in the SL1 area but may not be exclusive to that area as it appears to be recent .

 

Contact sky as below to see if they are aware

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

 

 

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
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This message was authored by: Annoyed12345

Re: Broadband down

Broadband down SL1 again 

This message was authored by: cookiemonsteruk

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more

@Annoyed12345 

 

Per my post above contact sky

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by: Nash677

Re: Broadband down

NO INTERNET SLOUGH. 

This message was authored by: SophieDavies_1

Re: Broadband down

Do you have the number for sky as my internet is also down and I live in the sl1 area thank you 

This message was authored by: Nash677

Re: Broadband down

Can't send phone number on 

This message was authored by: Nash677

Re: Broadband down

Sky blocking sending phone number here 

This message was authored by: Annoyed12345

Re: Broadband down

I've rang and they will send engineer which can take 2 days 🤦🏼‍♀️🤷🏼‍♀️

This message was authored by: Annoyed12345

Re: Broadband down

Thank you

This message was authored by: Annoyed12345

Re: Broadband down

I think I may of asked this question before but why does it show the date. 1970-01-01 in my router logs?

This message was authored by: SophieDavies_1

Re: Broadband down

Thank you 

This message was authored by: cookiemonsteruk

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more

@Annoyed12345 

 


@Annoyed12345 wrote:

I think I may of asked this question before but why does it show the date. 1970-01-01 in my router logs?


Thats the start of the bootlog before the router authenticates.  Guess it allows plenty of room should more boot scripts be added

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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This message was authored by: ZFateh

Re: Broadband down

Spoke to Sky and they said its down to BT Openreach line and they are working on it. Deadline to get it all fixed is 2 working days 😞

This message was authored by: Nash677

Re: Broadband down

This customer service from hell. 

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