Broadband down in Lancashire

[Lisawe]

Is anyone else having Sky Broadband issues in Lancashire, or any other part of the UK? My connection suddenly dropped, and I can't seem to fix it.

[Lisawe]

• It shows on the website that my router is connected, but non of my devices have a Internet when connected to my router. 

[Daniel0210]

@Lisawe 

There are bound to be a small proportion of the UK population with broadband issues due to the high customer numbers.

If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.