0

Discussion topic: Broadband cutting out 10 times a day!

Reply
This message was authored by mark101morgan This message was authored by: mark101morgan

Broadband cutting out 10 times a day!

IMG_9816.jpeg

Everyday my broadband connection to all my devices drops between 8-10 times. Sometimes it fixes itself but most of the time it requires a router re start. The lights on the router will be amber and sometimes flashing. The sky app is showing no problems. On our devices it asks for the connection to be re authenticatied. I've had two engineers out that have replaced the micro filter and apparently fixed an external issue but the problem is still happening. It's becoming really frustrating and I dont know what else to do. It doesn't help that I have one of the older routers and sky wont send me a new one. Does anyone have any ideas please? 

 

 

 

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband cutting out 10 times a day!

Posted by a Superuser, not a Sky employee. Find out more

@mark101morgan  Could you please post your router stats again if you have another drop. But please don't reset the router.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion