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Discussion topic: Broadband connection issues, while broadband seems to be working?

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This message was authored by: Jolyon1

Broadband connection issues, while broadband seems to be working?

For the last 10 days, I have, on very few occaisions, been able to log into my email account. My landline started to crackle a few days ago, and is now just white noise and does not connect to another phone. I have reset my hub, and followed other suggestions online (it is possible to google online for information) with no change? My computer tells me that I am connected? I can get my emails on my phone. Alexa regularly cannot provide info because she says the internet is down? 

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This message was authored by: Highlinder

Re: Broadband connection issues, while broadband seems to be working?

Posted by a Superuser, not a Sky employee. Find out more

@Jolyon1  black or white rotuer from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Jolyon1

Re: Broadband connection issues, while broadband seems to be working?

Problem was extenal 300 metres down the line... thank you

This message was authored by: JimM1

Re: Broadband connection issues, while broadband seems to be working?

@Jolyon1 Thanks for posting back and letting it be known!👍

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