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Discussion topic: Broadband box not received

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Aurelia_opera
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Broadband box not received

‎05 Jul 2024 05:13 PM

My Sky broadband is supposed to be activated toady and I havent received the box. No email either saying it was dispatched.

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caesarome
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Superuser
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Re: Broadband box not received

‎05 Jul 2024 05:29 PM

Posted by a Superuser, not a Sky employee. Find out more

Is it showing as being dispatched via your account here:


https://www.sky.com/ordertracking

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Aurelia_opera
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Re: Broadband box not received

‎05 Jul 2024 05:31 PM

No, it isn't showing any order, but I am being billed from today by sky.

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cookiemonsteruk
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Re: Broadband box not received

‎05 Jul 2024 05:36 PM

Posted by a Superuser, not a Sky employee. Find out more

@Aurelia_opera 

 

Have you switched to sky or are you already with sky

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Aurelia_opera
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Re: Broadband box not received

‎05 Jul 2024 05:42 PM

I am already with sky mobile and have switched from BT for the broadband. BT has confirmed they are terminating service today.

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cookiemonsteruk
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Re: Broadband box not received

‎05 Jul 2024 05:50 PM

Posted by a Superuser, not a Sky employee. Find out more

@Aurelia_opera 

 

Have you received an sms confirming your broadand has been activated ?

 

Was your activation done remotely or where you expecting a remote activation?

 

At this time it would be quicker to call sky  although we can escalate this directly to sky to save you the hassle

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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