I had a Broadband Super fast upgrade recently.
It was cutting in and out repeatedly; so I contacted Sky ( a number of ways) and they came back with try this and that etc, but still problems
I signed onto My Sky a d checked my Broadband to find that " we see you have had a number of problems with the connection and download speeds etc ....". In reading what can be done one of the options was that I could terminate the contract with no Termination Fee due to Sky failing to provide a service as promised under their guaranteed minimum requirements.
I chose this, but received an email from Sky saying I would still owe around £500 in exit fees? I phoned Sky and was told by the Agent that this was wrong and their were none! So do I believe the guy on the phone or the information from the email?.
