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Discussion topic: Broadband Outage

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Avatar for Debraann
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This message was authored by: Debraann

Message posted on ‎02 Dec 2025 10:17 AM

Broadband Outage

My Broadband went down last night at approx 22:30

There is no internet light on the Sky Hub but does have the power and WiFi green.

I have gone thru the tests via the sky website but there does not appear to be way to report it.

Debra

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎02 Dec 2025 10:32 AM

Re: Broadband Outage

Posted by a Superuser, not a Sky employee. Find out more

@Debraann 

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

 

You will either have to phone Sky about this is the online tests do not help or contact them via one of the social media links that are at the bottom of this page.

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