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Discussion topic: Broadband Outage 15th December 2024

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This message was authored by ClaireLE This message was authored by: ClaireLE

Re: Sky Hub Max not connecting, staying on flashing green light

Just to let everyone know, I called sky and after 15 minutes on hold was answered and told its a nationwide issue, and should now be fixed. We now have Internet!

This message was authored by Kb35 This message was authored by: Kb35

Re: Broadband Outage 15th December 2024

Think this calls for free movies for the next month sky. 

This message was authored by Karen170 This message was authored by: Karen170

Re: Broadband not working

Tried that about a thousand times funny how no outage reported but the minute I get through to chat it magically starts working all on its own

This message was authored by JonnoBlue This message was authored by: JonnoBlue

Re: Broadband Outage 15th December 2024

Mines just come back on. Hallelujah!!

This message was authored by F1eyagrxce This message was authored by: F1eyagrxce

Re: No internet flashing green light

That's what mine says too 

This message was authored by PeterN This message was authored by: PeterN

Re: Sky Hub Max not connecting, staying on flashing green light

Back up and running again, let's hope the test the next update prior to releasing onto paying customers 😂

This message was authored by Rebeccammcf This message was authored by: Rebeccammcf

Re: Broadband Outage 15th December 2024

Back on in Derby 

This message was authored by GBear1 This message was authored by: GBear1

Re: Broadband Outage 15th December 2024

Nothing here, been down since early hours. Cornwall

This message was authored by Vikki16 This message was authored by: Vikki16

Re: Broadband Outage 15th December 2024

Same here in suffolk

This message was authored by Mickshez This message was authored by: Mickshez

Poor Broadband. Now no Broadband TR8 area

Recently joined Sky. All was good then last week connection was poor. Open reach engineer booked but still not been after a week. Now have no broadband at all. Hub just flashes green. Can't use phone to ring sky as connected to hub. Can't use mobile as poor signal. Hoping this is a national issue and will be fixed soon. Either way it's just not good enough Sky. When will this be sorted??

 

This message was authored by Vics038 This message was authored by: Vics038

Re: Broadband Outage 15th December 2024

When will broadband be working again

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Broadband Outage 15th December 2024

Posted by a Superuser, not a Sky employee. Find out more

Sky are aware of the outage as per here:

 

GD1_0-1734257570124.png

Post marked as answer for visibility only

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by bournefullers This message was authored by: bournefullers

Re: Sky broadband hub red, then rebooted and now constantly flashing green

Seems to be back up now, but keeps resetting itself, so might still be an issue. It would be a good idea if Sky put on there website when there are issues. You can go on your mobile phone and check the  Sky site instead of trying for hours to get hold of them

This message was authored by Andytwasfriday This message was authored by: Andytwasfriday

Re: Broadband Outage 15th December 2024

Still out in Devon
This message was authored by Sue1234 This message was authored by: Sue1234

Re: Broadband Outage 15th December 2024

No luck in Exeter. Problem remains
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