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Discussion topic: Broadband Outage 15th December 2024
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Message posted on 15 Dec 2024 07:11 AM
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Re: I’ve no broadband
No broadband in EX23 (Bude)
Message posted on 15 Dec 2024 07:13 AM
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Re: I’ve no broadband
Same in somercotes Derbyshire
Message posted on 15 Dec 2024 07:14 AM
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Re: Broadband outage NG9
NN8 as well
Message posted on 15 Dec 2024 07:14 AM
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Re: Sky Hub Max not connecting, staying on flashing green light
@Billyb24 & @Cal7877 the fault of a flashhing green light on a Sky Max hub has been traced to an issue with your incoming fibre service which requires action by Openreach. There I have escalated each of you posts to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 15 Dec 2024 07:18 AM
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Re: Broadband outage NG9
Anxiety overload thinking of the kids waking up with no WiFi. Please pray for me lol . Grantham
Message posted on 15 Dec 2024 07:18 AM
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Re: Sky Hub Max not connecting, staying on flashing green light
Mine is doing the same! My 4 year old is having a melt down cause he wants to watch the grinch 🙈
Message posted on 15 Dec 2024 07:18 AM
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Re: Broadband outage NG9
if your service is still down and the Service Checker in the My Skybapp run over a mobile connection does not tell you tgat Sky are aware of an area fault affecting your line call them to report the issue. Lines should be open by 8am
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 15 Dec 2024 07:20 AM
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Re: I’ve no broadband
Having the same issue in near hitchin hertfordshire
Message posted on 15 Dec 2024 07:20 AM
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Re: Sky Hub Max not connecting, staying on flashing green light
Got my little boy doing the exact same thing 😂
Message posted on 15 Dec 2024 07:23 AM
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Re: I’ve no broadband
Same near Grantham (Lincs).
Message posted on 15 Dec 2024 07:24 AM
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Re: Sky Hub Max not connecting, staying on flashing green light
Same thing: slow flashing green light, noticed at 0630 15 Dec 24. No landline or internet. It's now 0722. Have tried power reset. Virtual assistant just goes round in circles.
Message posted on 15 Dec 2024 07:26 AM
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Re: I’ve no broadband
NG10 same issue since about 2am
Message posted on 15 Dec 2024 07:28 AM
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Re: I’ve no broadband
Same here ! Tried everything , still flashing green but website states no faults in my area 🙄
Message posted on 15 Dec 2024 07:29 AM
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Re: Sky Hub Max not connecting, staying on flashing green light
I've woken up this morning and mines doing exactly the same 😡
Message posted on 15 Dec 2024 07:30 AM
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Re: I’ve no broadband
If your service is still down and the Service Checker in the My Sky app run over a mobile connection is not telling you that Sky know there is an issue afecting your line call them when lines open this morning around 8am. It is not clear if there is one issue or several separate ones but it looks like an issue is confined to Sky. Lines will inevitably get busy.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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