Broadband Keeps Dropping Out

[DavidP253]

Thanks Jim.

BT accepted me through their website onto a 900mb contract (guaranteed at 700mb min) and what looks like a Smarthub2 but there is nothing written on it. That and the range extended disc they sent are doing the job though so no complaints so far! 

[JimM1]

@DavidP253 Th BT Ones below, as long as it's not EE you are with that is all i am trying to find out! And if your disc's are all black then you have the complete wireless wifi, now it's all making sense to why your system on sky was not working!

Different types of BT Hub | BT Help

[DavidP253]

Yep, it's SmartHub2 we have. I had a Sky range extended too though but it wasn't as good as this. As the the EE element, I bought through BT but they say that they are aligned/linked with EE although I didn't take the 4/5G backup option as I already have an EE mobile phone. 

[JimM1]

@DavidP253 Ok, the EE i had to ditch them back in Mar 2025 as they FW updated the EE Smarthub+ but when i left sky April 2024 BT was were i wanted to go and pushed down the EE route, and they have zero clue what they are doing in the slightest....

As you are all BT gear going to go with the fact you managed to get on them and NOT the EE side!

BT Smarthub2 and complete wireless wifi is a good combination, well used and been out there for years upon years although wifi5 it's still way good and speedy enough for most homes and does work well....

[Daniel074]

I have exactly the same issue. The service is terrible. The amount of times I have to reset everything is ridiculous. 

I would also like to add that the service checker on the app is completely useless and never accurate. 

[-Heather-]

Hi @Daniel074, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Zygo]

Chats don't listen, just keep sending links

[-Heather-]

Hi @Zygo, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 
 

[Zygo]

And there we go, more links no answers. 

[Daniel074]

Get hold of them on the phone, actually speak to a real person and not a bot thing. I did and they're sending out a new hub. It didn't take much persuasion so I suspect there's a bad batch of Sky router hub boxes. 

[Flanology]

Why didn't my original post have the same treatment. I've given up trying to resolve. I can be on calls with clients and the "full" fibre just cuts out. The moment my contract is up I'll be moving. 

[N_chill]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Me134]

@N_chill is this meant for @Flanology ?