Broadband Keeps Dropping Out

[JimM1]

@DavidP253 Really cannot see why sky would do anything, they would be more happy now you are paying full price!

[Steve_Harpenden]

We "upgraded" to Sky Ultrafast broadband two weeks ago and are having similar issues to those described above.  Works fine one minute but repeatedly drops the connection.  And have to manually reconnect.  It's so infuriating!!!  And cannot find a number to contact Sky to discuss the issue!!

[JimM1]

@Steve_Harpenden Below, linked post 4 of 4 and click on call us.

https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372

[Zygo]

Been on Fibre for a few weeks.  Last night/this morning, out for nearly five hours.  I'm not paying for outages!  Fix it!

[Chrisee]

@Zygo likely yo be overnight msintenance see this post from Sky https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847

[Daniel0210]

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@Zygo wrote:

I'm not paying for outages!  Fix it!

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@Zygo 

You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

I'm afraid compensation doesn't apply for an outage of a few hours. 

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. The link posted by @Chrisee explains.