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Discussion topic: Broadband Issues

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MorganWeimar
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Broadband Issues

‎21 Aug 2024 08:20 PM

I have been having broadband issues for the past few months now. Im constantly dropping bellow 15mbps even though i have a garrantee of over 60. I was told it could he due to the amount of devises. However when even only one devise is connected, im still only reaching a download speed of 8mbps on my computer. 

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Highlinder
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Re: Broadband Issues

‎21 Aug 2024 09:25 PM

Posted by a Superuser, not a Sky employee. Find out more

@MorganWeimarblack or white router?

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MorganWeimar
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Re: Broadband Issues

‎21 Aug 2024 09:27 PM

Black @Highlinder 

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Highlinder
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Re: Broadband Issues

‎21 Aug 2024 09:29 PM

Posted by a Superuser, not a Sky employee. Find out more

@MorganWeimar Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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MorganWeimar
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Re: Broadband Issues

‎21 Aug 2024 09:40 PM

Which admin user name does it require? 

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Highlinder
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Re: Broadband Issues

‎21 Aug 2024 09:41 PM

Posted by a Superuser, not a Sky employee. Find out more

@MorganWeimar  admin

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GD1
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Re: Broadband Issues

‎21 Aug 2024 09:41 PM

Posted by a Superuser, not a Sky employee. Find out more
@MorganWeimar wrote:

Which admin user name does it require? 

For the black hub, login is User= Admin and password = the wifi password printed on the Hub label.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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