Broadband Connection

[K+K+T+Devika]

Hi There, I placed a broadband connection request last week and until today I didnt get the connection. 

[GD1]

@K+K+T+Devika Broadband connections take a minimum of 10 working days from the date of placing the order.

Where you expecting to be connected sooner?

[TimmyBGood]

@K+K+T+Devika 

"Why do some installations have minimum lead times?"

There are industry rules in place around lead times (the time it takes us to deliver something) for consumer switching and number portability.

For example, if you’re switching your phone or broadband to another provider there are lots of rules we have to follow which are designed to protect you. One reason for this is to stop “slamming” – when a company takes over someone’s services without their permission. There’s a minimum lead time of ten working days for jobs like this, which is enough time for the old and new providers to write to the end customer to confirm the switch. It also means there’s enough time for someone to cancel the change if they didn’t consent to it, or if they change their mind.
 

Who sets the lead times?
The rules for switching services have been set by Ofcom, after public consultation. They’re there to try to stop consumers being harmed. We also set lead times for installing our services and measure our performance against those lead times."

https://www.openreach.com/about/our-company/our-performance-faqs