Broaband Installation Issues (wayleave)

[cd3s1]

Hi there, 

I moved into a new house around 5 months ago with Sky set for installation in December 2025, when the engineers came out to install the tv/hub they said we'd need a wayleave to get FTTP as we live on a private road.

They expected this to be completed in January and then pushed it back and kept pushing it back and now we're here, 5 months later, a few hundred into unlimited mobile sims which barely work for our whole house (which includes 3 adults who work from home).

I'm unsure what to do at this point? We were told we wouldn't be paying for the internet during this time which is good but then they told us as we had the TV installed we'd have to pay for that - it works but a non negligible percentage of having a sky tv box is being able to use functions enabled by the internet i.e on demand, built in streaming apps for a streamlined experience (disney, netflix), syncing recordings between boxes - the majority of these functions struggle to work with our mobile data (which we are paying extra for) so being told that we're paying the full price of TV without the full functionality sucks.

Please let me know if there's any advice regarding this.

Thanks so much!

[TimmyBGood · Accepted solution]

@cd3s1 

ISPs don't negotiate wayleave: that's between the landowners and the national network provider (BT Wholesale/Openreach in the UK or their equivalent in RoI)

Unfortunately Sky will only have as much information as Openreach care to give them: there are also potential issues about revealing information regarding the negotiation with landowners which should remain confidential.

[Chrisee]

@cd3s1 as @TimmyBGood indicates as soon as a fourth party like a land owner of a local authority are required to give permission  all bets are off on the time required . However as you recently bought your property you could speak to your solicitor or whoever carried out the conveyance if they can suggest a way forward as if your access is via a private road there maybe something in your property rights which may help. 

[Me134]

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@cd3s1 wrote:

Hi there, 

I moved into a new house around 5 months ago with Sky set for installation in December 2025, when the engineers came out to install the tv/hub they said we'd need a wayleave to get FTTP as we live on a private road.

They expected this to be completed in January and then pushed it back and kept pushing it back and now we're here, 5 months later, a few hundred into unlimited mobile sims which barely work for our whole house (which includes 3 adults who work from home).

I'm unsure what to do at this point? We were told we wouldn't be paying for the internet during this time which is good but then they told us as we had the TV installed we'd have to pay for that - it works but a non negligible percentage of having a sky tv box is being able to use functions enabled by the internet i.e on demand, built in streaming apps for a streamlined experience (disney, netflix), syncing recordings between boxes - the majority of these functions struggle to work with our mobile data (which we are paying extra for) so being told that we're paying the full price of TV without the full functionality sucks.

Please let me know if there's any advice regarding this.

Thanks so much!

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Is there any broadband available from other suppliers? I'm presuming you have had broadband at some point?

[Chrisee]

@Me134 it is unlikely there is a non-Openreach line if yhere is thst could work . Unfortunately where full fibre is available Openreach will not accept an order for partial fibre using a copper line unless fibre is proved impossible rather than delayed. Changing isp wont change thst as the issue isnt csused by Sky.

[Me134]

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@Chrisee wrote:

@Me134 it is unlikely there is a non-Openreach line if yhere is thst could work . Unfortunately where full fibre is available Openreach will not accept an order for partial fibre using a copper line unless fibre is proved impossible rather than delayed. Changing isp wont change thst as the issue isnt csused by Sky.

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I was thinking more of an alternative company with their own infrastructure whilst OR sort things out;)

[TimmyBGood]

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@Me134 wrote:

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I was thinking more of an alternative company with their own infrastructure whilst OR sort things out;)

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Such companies have the advantage of being able to simply rule out locations on cost and complexity grounds: they aren't bound by the Universal Service Obligation.

[cd3s1]

Thanks for that, makes sense!

Just wondering if there would be anything I'd be able to do with openreach to get them to prioritise the process?

I just think half a year is quite ridiculous...