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Discussion topic: Breaching contract

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This message was authored by: PaulStephens

Breaching contract

My upstairs and my pod are getting less than 75mb so when you say I get 900 gbs it is not true. I have completed an independent test which suggests it it not true. In addition I am receiving a constant reset on any app I use regularly. You are not giving me the service I expect. Do I need to breach the contract!!!
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This message was authored by: TimmyBGood

Re: Breaching contract

Posted by a Superuser, not a Sky employee. Find out more

@PaulStephens wrote:
My upstairs and my pod are getting less than 75mb so when you say I get 900 gbs it is not true. 

900Mbs would be speed over optical and ethernet cable as far as the Hub, not WiFi from it (or a booster pod)

 

The 'guaranteed' speed of the 'Enhanced Wall to Wall WiFi Guarantee' for a gigabit broadband service is 25Mbs

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: GD1

Re: Breaching contract

Posted by a Superuser, not a Sky employee. Find out more

@PaulStephens  It seems from your post you are in fact getting the service you pay for, WiFi is never guaranteed to give you the same speed as the line into your hub.

 

What speeds do you get over a ethernet connected device.

 

You need to read the T&C before citing breach of contract.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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