Bosch EasyControl Thermostat

[longchamp2020]

Hello can I ask the community has anyone had issues setting up a CT200 Bosch EasyControl Central Heating  Thermostat? 

it cannot find the Sky Router at all . We have tried most the usual problem solving, 

The Boiler is new installed yesterday, The installer gave up after a couple of frustrating hours. The Key card that inserts into the boiler seems to work but it can't connect to the thermostat until the thermostat connects with the WiFi     
thank you all in advance 

Merry Christmas 

[max+bank]

Just had a quick look and the manual says this:

The EasyControl supports open Wi-Fi connections and Wi-Fi connections encrypted with WEP 128, WPA and WPA2 protocols. WPA2 is the safest protocol and is therefore preferred.

If you have a newer white SR213, it works on the newer WPA3 so you'll need to reduce the router to WPA2 wifi for the Bosch to see it. 

[Chrisee]

@max+bank the setting for WiFi security on thecwhite Sky Max hub is in the My Sky app go to Product Settings find tge sction gotvthe hub and choose the Advanced settings.