Discussion topic: Billed for late return

This message was authored by: JD401 · ‎02 Jul 2024

I upgraded SKY broadband but forgot to return the old router.

The return was made 2 weeks after the due date and SKY has charged me for equipment.

Is it possible to request a refund.

I do have proof of postage.

Thanks

This message was authored by: SKY1992bf · ‎02 Jul 2024

@JD401 Yes , I'll escalate your original post after it's been up for 10 minutes

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This message was authored by: cookiemonsteruk · ‎02 Jul 2024

@JD401

Yup, i can escalate for you if you still have the tracking number

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: cookiemonsteruk · ‎02 Jul 2024

@JD401

@SKY1992bf beat me to it yet again my friend 😁

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: cookiemonsteruk · ‎02 Jul 2024

@JD401

Please keep logged on the forum using a chrome browser if possible

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: Greenfingers001 · ‎03 Jul 2024

Thanks for escalating this. We’ve sent @JD401 an invite to chat.

Discussion topic: Billed for late return

Billed for late return

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