Discussion topic: Bad internet

This message was authored by: Rasa2 · ‎29 Nov 2023

Internet is very slow I can't watch videos or film online as it's constantly stopping

This message was authored by: TimmyBGood · ‎29 Nov 2023

If you post your Hub stats, we'll have some information about your particular phone line and internet connection to work with.

Note that it's speed arriving at the Hub which counts against the minimum speed guarantee, not speed test website results on a wireless device.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Rasa2 · ‎29 Nov 2023

I am not sure how I can upload screenshot of Hub stats, can you help please

This message was authored by: Laing1 · ‎30 Nov 2023

@Rasa2 wrote:

I am not sure how I can upload screenshot of Hub stats, can you help please

@Rasa2 have a look of the link below

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M3125...

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Discussion topic: Bad internet

Bad internet

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Re: slow internet

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