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Discussion topic: Bad connection

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This message was authored by: Pad343

Message posted on ‎09 Aug 2024 10:23 AM

Bad connection

We just done seem to get decent wifi. My laptop keeps freezing and my phone keeps converting to 4g

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎09 Aug 2024 11:20 AM

Re: Bad connection

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@Pad343  Black or white router from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Pad343

Message posted on ‎11 Aug 2024 01:24 PM

Re: Bad connection

Black router received only a few weeks ago

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Message posted on ‎11 Aug 2024 02:17 PM

Re: Bad connection

I am having the same problem where my phone keeps telling me it's using my data and not the WiFi. Everything keeps freezing and pages dont load.

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Superuser
This message was authored by: Highlinder

Message posted on ‎11 Aug 2024 04:03 PM

Re: Bad connection

Posted by a Superuser, not a Sky employee. Find out more

@Pad343 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

 

@Skyuser50  Black or white router?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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