BROADBAND RETURNED

[Divyanshi]

Hi, I have returned my broadband on 21 oct 2025 having the tracking ID is [removed] & Trans. ref. ID is [removed]. Today i got an email from sky that my broadband has not been received yet and amount of 62 euro will be deducted. However i have confirmed with the anpost that the parcel containing the broadband has been delivered to the SKY OFFICE. 

Could you please check and help me to get the update as am trying to reach the sky customer service number to discuss and they are keeping me on hold for so long which is quite really painfull to wait for 30-45min to discuss this issue with your staff. 

I am enclosing the parcel photos and tracking ID details for your reference. 

Thanks 

Moderator Actions: removed personal information

[Daniel0210 · Accepted solution]

@Divyanshi 

Your post has been temporarily removed as it contains a unique reference number for you. It will return when moderated by staff. I presume the images were rejected for the same reason.

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

As stated, don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[Divyanshi]

thanks daniel for the reply. where on social media i can post my query as am trying to give call sky customer service.. they are keeping me on hold for more than 30min .. thanks 

[Daniel0210]

@Divyanshi 

Lengthy waits to speak to an agent are the norm unfortunately.

The links to social media are at the bottom of the forum page. 

[Divyanshi]

perfect.. thanks