Automatic compensation payment

[Al+murr]

Hi.  How long does it normally take for an automatic compensation payment to be credited to your account .

Thanks

[JimM1]

@Al+murr If you really think that you are due such, help document is below and linked.

Sky Broadband & Talk Automatic Compensation | Sky Help | Sky.com | Sky Help | Sky.com

[Daniel0210]

@Al+murr 
It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.