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Discussion topic: Router or settings remote update

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This message was authored by: Sonic25

Router or settings remote update

Came home from work today to find none of our WiFi works. All cat5 devices seem ok but for some reason the WiFi isn't connecting on any devices that usually uses it. Keep getting security warning that certificates are not valid. Have tried resetting network settings on phones but no luck. Starting to wonder if somethings been changed remotely as all was well yesterday and nothing has been changed today by us. 
Any advice appreciated. 

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This message was authored by: caesarome

Re: Router or settings remote update

Posted by a Superuser, not a Sky employee. Find out more

@Sonic25 

Have you tried a reboot of the hub at the mains ?

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This message was authored by: Sonic25

Re: Router or settings remote update

Yes. It's been off all night and nothing has changed. I'm still having issues this morning. 
https://ibb.co/yFpcmN7w 

This is what my iPhone is reporting 

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This message was authored by: Sonic25

Re: Router or settings remote update

I'm inclined to think it was a DNS issue. Turning it off for the night seems to have helped. I've had to reset the network settings on some devices, but all seems well for now. 

This message was authored by: Chrisee

Re: Router or settings remote update

Posted by a Superuser, not a Sky employee. Find out more

@Sonic25 There can be issues with the server node Sky assign to your hub which could cause DNS issues this is quite rare but annoying issue that turns up every now and again. Sky's recommended fix is yo power down for at least an hour which should change the node you are connected to. If your connection returns to normal you can assume t hat was the cause.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Sonic25

Re: Router or settings remote update

Seems this may have been the issue, thanks 

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This message was authored by: Sonic25

Re: Router or settings remote update

This issue remains, or keeps reappearing. Could t connect to 2.4g WiFi last night, yet cabled devices were fine.  Any advice on how I go about fault finding appreciated. I've already removed the WiFi profiles in the router and reset them, plus reset network settings on all 3 iOS devices that are having issues. I've notice a number of (older) WiFi plugs/switches aren't working since this started. 
Thanks 

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This message was authored by: Sonic25

Re: Router or settings remote update

This is what I keep receiving on an iPhone when connected to my routers WiFi 

IMG_5096.jpeg

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This message was authored by: Sonic25

Re: Router or settings remote update

And strangely, this, considering I'm not using TKIP

IMG_5098.jpeg

IMG_5099.jpeg

This message was authored by: JimM1

Re: Router or settings remote update

@Sonic25 You are if that is the security settings you are showing!

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This message was authored by: Sonic25

Re: Router or settings remote update

I had it set on AES previously and it said the same. 

This message was authored by: JimM1

Re: Router or settings remote update

@Sonic25 look at the settings on you ios devices!

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This message was authored by: Sonic25

Re: Router or settings remote update

How do you mean? There are no options to change the WiFi security on iOS devices, only on the router 

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