Auto compensation

[Jim34]

North of Scotland Now Broadband customers were with broadband for 12 hours yesterday and this morning.

While this is less than the 2 day minimum outage that would make customers eligible for auto compensation, doesn't Sky have a moral duty to compensate all customers who experience a significant outage like this one?

[Daniel0210]

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@Jim34 wrote:

North of Scotland Now Broadband customers were with broadband for 12 hours yesterday and this morning. 

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@Jim34 

Now Broadband have their own forum I believe so you might want to post on there. 

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. 

I don't know whether Now Broadband operate the same scheme. 

[caesarome]

@Jim34 

You can ask them about this on their forum here:

https://community.nowtv.com/t5/Account-and-Billing-Broadband/bd-p/account-and-billing-bb

[jamesn123]

@Jim34 

12hours is hardly significant. Most BB contracts cost about £1 a day, if that, so you'd be entitled to what 50p? If you want such tight coverage for your broadband you need to look at business grade connections that offer SLAs & refunds for service loss.