Auto Compensation

[DEEDEE74]

I am due to get compensation for not having Broadband for almost 2 months, due to moving home, which eventually could not be installed in the end - so had to cancel Sky Broadband.

I understand that the auto Comensation will be credited to my account, but If i do not have a Broadband account, how will i be Compensated?

[TimmyBGood · Accepted solution]

@DEEDEE74 

The relevant Ofcom document (.pdf) says

"29. Where at the time payment of automatic compensation is made, the customer will not for any reason be liable to receive any further bill from the Communications Provider, and has no prepay account with it, the payment must be made as a monetary payment to the customer."

[TimmyBGood]

@DEEDEE74 

I believe Sky will use the payment method they have on record for the account: apparently it may be possible to raise a cheque but that's a manual process and inevitably rather slower (presumably because they have to locate an older member of staff who actually knows what a 'cheque' is ; )