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This message was authored by: lynesjacqueline

Message posted on ‎12 Sep 2024 01:47 PM

Atill not received sky router

Been promised a sky router for last 5 weeks

 Still not received.    How can you state my full fibre broadband is activated when I can't actually use it!

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Message posted on ‎12 Sep 2024 01:51 PM

Re: Atill not received sky router

Posted by a Superuser, not a Sky employee. Find out more

@lynesjacqueline 

 

Are you new to sky ?

What hub do you have at the minute?

When were you activated?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk Answer

Message posted on ‎12 Sep 2024 01:51 PM

Re: Atill not received sky router

Posted by a Superuser, not a Sky employee. Find out more

@lynesjacqueline 

 

Are you new to sky ?

What hub do you have at the minute?

When were you activated?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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This message was authored by: lynesjacqueline

Message posted on ‎12 Sep 2024 02:00 PM

I have 3.0 .. rge one that is flat . Still waiting for full fiber router to be sent to me. Been

I've been waiting on new router compatible with full fibre to be sent to me. Still waiting 5 weeks later.  Now you state, i have full fibre?  How?  I can't use it.  

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This message was authored by: lynesjacqueline

Message posted on ‎12 Sep 2024 02:02 PM

Re: Atill not received sky router

Just had an email activation today?   How can I pay for something that I can't use?   No router!

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Message posted on ‎12 Sep 2024 02:10 PM - last edited: ‎12 Sep 2024 02:11 PM

Re: Atill not received sky router

Posted by a Superuser, not a Sky employee. Find out more

@lynesjacqueline 

 

What does it say in my orders on your my sky app

 

The sky q hub er115 should still work for broadband but not sky internet calls. Just plug the ethernet from the ont fibre box to the wan  2 port on the sky hub

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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