Atill not received sky router

[lynesjacqueline]

Been promised a sky router for last 5 weeks

 Still not received.    How can you state my full fibre broadband is activated when I can't actually use it!

[cookiemonsteruk · Accepted solution]

@lynesjacqueline 

Are you new to sky ?

What hub do you have at the minute?

When were you activated?

[lynesjacqueline]

I've been waiting on new router compatible with full fibre to be sent to me. Still waiting 5 weeks later.  Now you state, i have full fibre?  How?  I can't use it.  

[lynesjacqueline]

Just had an email activation today?   How can I pay for something that I can't use?   No router!

[cookiemonsteruk]

@lynesjacqueline 

What does it say in my orders on your my sky app

The sky q hub er115 should still work for broadband but not sky internet calls. Just plug the ethernet from the ont fibre box to the wan  2 port on the sky hub