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Discussion topic: Apple HomePod Won’t Connect to WiFi

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This message was authored by nicksk11 This message was authored by: nicksk11

Re: Apple HomePod Won’t Connect to WiFi

@KevNewMedia - have just reset the hub back to original SSID and password etc and still no joy unfortunately. Have then split into two separate 2.4Ghz and 5Ghz networks and homepod is still unable to join Wi-Fi. Thanks for escalating this to support. Nick

This message was authored by JrmBBell This message was authored by: JrmBBell

Re: Apple HomePod Won’t Connect to WiFi

Can my issue also be escalated to support please, I've spent most of the evening resetting routers and HomePods and nothings working 

This message was authored by CiemnyRafa This message was authored by: CiemnyRafa

Re: Apple HomePod Won’t Connect to WiFi

ok, little update. My homepod mini finnaly manage to connect it back again. My router went back to previous firmware by itself yesterday, which wasnt working, i tried today once again and it went thru. All sorted. No need to reset router, no need replate. I just had to wait.

This message was authored by JrmBBell This message was authored by: JrmBBell

Re: Apple HomePod Won’t Connect to WiFi

Still not working on my end. 

this is very frustrating and I will be holding all future payments 

This message was authored by CiemnyRafa This message was authored by: CiemnyRafa

Re: Apple HomePod Won’t Connect to WiFi

one more update. It stopped working once again. Like seriously? 

This message was authored by RichardsonB This message was authored by: RichardsonB

Re: Apple HomePod Won’t Connect to WiFi

Still having the same issue here unfortunately. The one HomePod which successfully connected is still connected yet the other still says can't connect to WiFi despite numerous resets of the HomePod!! 

My router is on firmware version 7.03.0400.R

This message was authored by RT4 This message was authored by: RT4

Re: Apple HomePod Won’t Connect to WiFi

I managed to get all my HomePod minis connected again yesterday. And now 1 can't connect to WiFi since this morning, very frustrating! 

This message was authored by Grumbs This message was authored by: Grumbs

Re: Apple HomePod Won’t Connect to WiFi

I having the same problem used to work now will not connect to sky WiFi been on the phone to Apple also went to the Apple shop

The home pod was updated no hardware issues went home still can't connect to wi fi, decided to go to my son house tried it on bt wi fi worked immediately its definitely ski WiFi not letting  it connect, I hope this gets resolved otherwise im off to BT 

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Sky employee

Morning Everyone

 

Thank you for your patience whilst we work through this problem.

 

Can I ask for some more information, please?

 

What version/year of HomePod are you all using (ie HomePod Mini 2021)?

 

Thanks
Kev
Community Manager
This message was authored by RT4 This message was authored by: RT4

Re: Apple HomePod Won’t Connect to WiFi

@KevNewMedia  It is disappointing this issue is taking so long to resolve. There seems to have been a transient fix a couple of days ago but the issue has recurred. I have 3 HomePod minis. The software is up to date. I have spoken to Apple they have confirmed this is not a hardware or software issue with the HomePods. Sky customer service has been unhelpful when I have attempted to contact them. 

This message was authored by cl6rkee This message was authored by: cl6rkee

Re: Apple HomePod Won’t Connect to WiFi

Model A2374

 

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Sky employee

@RT4 wrote:

@KevNewMedia  It is disappointing this issue is taking so long to resolve. There seems to have been a transient fix a couple of days ago but the issue has recurred. I have 3 HomePod minis. The software is up to date. I have spoken to Apple they have confirmed this is not a hardware or software issue with the HomePods. Sky customer service has been unhelpful when I have attempted to contact them. 


I'm so sorry to hear of your experience @RT4 

 

What model of HomePod/s are you using?

Thanks
Kev
Community Manager
This message was authored by CiemnyRafa This message was authored by: CiemnyRafa

Re: Apple HomePod Won’t Connect to WiFi

MY5G2B/A, newest software on it. 

This message was authored by SiW This message was authored by: SiW

Re: Apple HomePod Won’t Connect to WiFi

Looks like this is happening to me too.

 

My two Homepods disconnected yesterday (14th Dec) and neither will connect to my Sky Fibre wifi, which is running firmware 7.03.0400.R

 

Both are 2023 homepods and have been working fine until last night. I've updated my software on all other Apple devices but the homepods are not able to update and will not connect to wifi.

 

All of my other devices and Sky boxes are connecting to wifi with no other issues.

 

 

 

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Apple HomePod Won’t Connect to WiFi

Posted by a Sky employee

@SiW wrote:

Looks like this is happening to me too.

 

My two Homepods disconnected yesterday (14th Dec) and neither will connect to my Sky Fibre wifi, which is running firmware 7.03.0400.R

 

Both are 2023 homepods and have been working fine until last night. I've updated my software on all other Apple devices but the homepods are not able to update and will not connect to wifi.

 

All of my other devices and Sky boxes are connecting to wifi with no other issues.

 

 

 


Thanks for the information @SiW 

 

Can you tell me what model's your HomePod's are please?

Thanks
Kev
Community Manager
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