Apple HomePod Won’t Connect to WiFi

[Arran549]

I had it working for me 2 days in a row; stopped working again now!  WE ALL NEED TO REPORT THIS TO OFCOM, IT'S THE ONLY WAY SKY ARE GOING TO PAY ATTENTION!  They unfit to be a broadband provider!

[deniz]

On admin page,

disable the 2.4 and 5G sync. 
and then,  on 5G page select channel 44hz

2.4G page: channel: keep it on 20hz

i found some info, 

some devices connect with 2.4(like smart bulb)

some others 5G(like homepod)

i am testing it mine now, 

i deleted home as well. Setup a new home on homekit. And re added every single device back again! All works now. Usually it fails in a short timeframe, if it fails in 2 days then this is definitely sky issue . As BTinterrnet has an additional setting for this 2.4g and 5g disable anable etc. 
bt has fixed their one.

if mine fails again then i will switch to BTinernet

[Arran549]

So that for 2.4ghz is for the smart devices but not applicable for the HomePod. In fact  2.4ghz has less bandwidth so can't carry as much data for streaming across the WiFi network.  I had a sky engineer come round and he wasn't able to solve it.  It's def firmware! 

[deniz]

Mate, i know the topic. I am trying every thing 

Last update:

On admin page,

disable the 2.4 and 5G sync. 
and then,  on 5G page select channel 44hz

2.4G page: channel: keep it on 20hz

i found some info, 

some devices connect with 2.4(like smart bulb)

some others 5G(like homepod)

i am testing it mine now, 

i deleted home as well. Setup a new home on homekit. And re added every single device back again! All works now. Usually it fails in a short timeframe, if it fails in 2 days then this is definitely sky issue . As BTinterrnet has an additional setting for this 2.4g and 5g disable anable etc. 
bt has fixed their one.

if mine fails again then i will switch to BTinernet

[deniz]

On admin page,

disable the 2.4 and 5G sync. 
and then,  on 5G page select channel 44hz

2.4G page: channel: keep it on 20hz

i found some info, 

some devices connect with 2.4(like smart bulb)

some others 5G(like homepod)

i am testing it mine now, 

i deleted home as well. Setup a new home on homekit. And re added every single device back again! All works now. Usually it fails in a short timeframe, if it fails in 2 days then this is definitely sky issue . As BTinterrnet has an additional setting for this 2.4g and 5g disable anable etc. 
bt has fixed their one.

if mine fails again then i will switch to BTinernet

[Arran549]

You can notify Ofcom here, as I've just done. This doesn't directly help remedy the problem, but at least Ofcom (the regulator) will be made aware.  I encourage everyone to please submit an issue. Take 3 minutes.  (See the only form down the page) 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/broadband-landli...

[Nickf76]

I have read the entire thread and can confirm it's the same issue for me. Latest Sky Hub firmware... ...the one ending ...400.R.

After many factory resets on all 5 HomePod Mini's, not a sniff of a connection when setting up. All say "unable to join wi-fi" on every setup attempt.

Performed a test setup using my iPhone, over my wife's iPhone hotspot (mobile data) and all 5 HomePod mini's make instant connection and setup completely.

It was funny to see the contrast, all 5 HomePods "broken", all 5 HomePods "fixed".

It feels the only real solution is for Sky to update the Sky Hub firmware and the sticking plaster fix is to buy a range extender.

personally, I came out of contract a month ago and have started the process of switching provider. My view is I'm paying for Ultrafast and shouldn't have part of my network capacity reduced over a range extender, especially my most used part.

Issue first highlight 1/4 of a year ago now and no sign of a fix. In a weird way I feel lucky that my Sky Hub only updated its firmware a week or so ago, as I wouldn't have had this thread to turn to and wasted only one weekend.

[deniz]

hi fellows, :

On admin page,

disable the 2.4 and 5G sync. 
and then,  on 5G page select channel 44hz

2.4G page: channel: keep it on 20hz

i found some info, 

some devices connect with 2.4(like smart bulb)

some others 5G(like homepod)

i am testing it mine now,  this is the scond day and seems like all connected and working!  i have 2 homepod minis , TV and some lights connected.  , try this and let me know.

[deniz]

hi fellows, :  its 3rd day, and perfectly fine. all works.

On admin page,

disable the 2.4 and 5G sync. 
and then,  on 5G page select channel 44hz

2.4G page: channel: keep it on 20hz

i found some info, 

some devices connect with 2.4(like smart bulb)

some others 5G(like homepod)

i am testing it mine now,  this is the scond day and seems like all connected and working!  i have 2 homepod minis , TV and some lights connected.  , try this and let me know. @KAP81 

[lango7]

@deniz where am i accessing the admin page? is this my wifi settings or on the homepod app?

[deniz]

@lango7  No

on web browser:

192.168.0.1 this is sky admin page

since i changed it mines work fine

[lango7]

thanks, ive tried this and still not working for me

Ofcom notified and will be moving to BT if no resolution by next week

[deniz]

@lango7  did you  disable the 2.4 and 5G sync.  on wifi page?

you need to seperate them. 

[lango7]

@deniz yeah turned the sync off and still no luck

[deniz]

@lango7  follow the instruction on my previous messages, 

change the settings. 

after reset router. and delete homekit. remove all the accesories. 

setup a new home. thats how i fixed it.  new home , and add home pods first.