Another day without internet

[Pda1965]

Hello, another day without internet and I cannot work, Could someone tell me which is the best and quickest way to fix this problem with sky?

[Pda1965]

I am going to sue Sky, to many days without internet I am going to loose my job

[Daniel0210]

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@Pda1965 wrote:

I am going to sue Sky, to many days without internet I am going to loose my job

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@Pda1965 

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers wfh to use it they won't receive additional, quicker support or extra auto compensation. 

[Daniel0210]

@Pda1965 

No need for two threads. I have merged them to prevent duplication of replies.

The service level agreement in the UK between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS which is the usual quoted time as Openreach claim to fix faults within that timeframe in 85+% of cases.

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.

[GD1]

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@Pda1965 wrote:

I am going to sue Sky, to many days without internet I am going to loose my job

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You can't sue Sky for a fault on the network, the SLA for fixing a fault is  2 working days from reporting it.  That does not include weekends and public holidays, working from home does not give your connection any greater priority as you have a domestic service.

If you need 24/7, 100% hguaranteed broadband you need to look at a backup service which would cost more than you currently pay..

Sky can't be held responsible if you lose your job, please take the time to read the T&C's you agreed to.

[Pda1965]

If I pay for a service you have to provide and also listen the customer and fix the problem asap, you do not know why the users need internet. Don't worry I am lawyer I do not need that you send me the tc

[JimM1]

@Pda1965 Depending on how good the Mobile area service is then you could look at a mobile connected broadband! Otherwise tether or hotspot you mobile and use that data connection!

[Pda1965]

I report a lots of issues with the service, no one, and I think you should consider your answer, you must think that if 1 user cannot get its enough problem 

[TimmyBGood]

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@Pda1965 wrote:

 Don't worry I am lawyer

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Then you might want to review the difference between 'loose' and 'lose' (also 'to' and 'too')

No domestic ISP promises uninterrupted service: legal action on the assumption that such a guarantee exists within a contract (or is even physically possible) will always fail.

[SKY1992bf]

@Pda1965  FYI you aren't talking to sky by posting here we're fellow customers trying to help the information provide is correct 

[Pda1965]

seriously 

[Pda1965]

Pathetic 

[GD1]

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@Pda1965 wrote:

If I pay for a service you have to provide and also listen the customer and fix the problem asap, you do not know why the users need internet. Don't worry I am lawyer I do not need that you send me the tc

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Well perhaps you should read them as the SLA to fix a domestic line fault is 2 working days, not ASAP.    I'm afraid your lack of understanding of the Domestic Broadband service is worrying if as you say you are a Lawyer?  

What you use a domestic service for is pertinent, if it's for business use you're using the wrong service, if it's simply WFH than as explained it gives you no greater priority. 

Have you reported the outage as the clock starts ticking 2 working days after you report it, then & only then will the Ofcom Auto Compensation kick in, you'll get that and nothing more.   Sky Broadband & Talk Automatic Compensation | Sky Help | Sky.com | Sky Help | Sky.com

Also I do not have to provide you with anything no matter what you pay.

[Pda1965]

ooookkkkkk [removed]

Moderator Notes: removed inappropriate comment

[JimM1]

@Pda1965 As far back as Jan you have been throwing up the same, probably about time you did it and just moved on!