2
This discussion topic has been answered Discussion topic: Amazon Smart plug not connecting to my wifi
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This message was authored by: fireguyRet1978
Message posted on 12 May 2026 05:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Hello to everybody, Trying to install an Amazon basic smart plug, it is not recognising my WiFi channel, tried to login on the router page as the instructions for the plug state 2.4ghz, but the page keeps telling me wrong password? What is frustrating I have an older plug from amazon same specs 2.4ghz which has connected no problem, I'm assuming the router is working on 5ghz. Any help or advice would be most welcome. Many thanks Bob
Best Answers
This message was authored by: caesarome
Answer
Posted by a Superuser, not a Sky employee.
Find out more
Message posted on 12 May 2026 06:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Not sure if this will help:
https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
This message was authored by: caesarome
Answer
Posted by a Superuser, not a Sky employee.
Find out more
Message posted on 12 May 2026 06:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Not sure if this will help:
https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: fireguyRet1978
Message posted on 12 May 2026 07:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Amazon Smart plug not connecting to my wifi
A big thanks for the help, pointed me in the right direction
Bob
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page