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This discussion topic has been answered Discussion topic: Amazon Smart plug not connecting to my wifi

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This message was authored by: fireguyRet1978

Amazon Smart plug not connecting to my wifi

Hello to everybody, Trying to install an Amazon basic smart plug, it is not recognising my WiFi channel, tried to login on the router page as the instructions for the plug state 2.4ghz, but the page keeps telling me wrong password? What is frustrating I have an older plug from amazon same specs 2.4ghz which has connected no problem, I'm assuming the router is working on 5ghz. Any help or advice would be most welcome. Many thanks Bob

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This message was authored by: caesarome Answer

Re: Amazon Smart plug not connecting to my wifi

Posted by a Superuser, not a Sky employee. Find out more

@fireguyRet1978 

Not sure if this will help:

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

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This message was authored by: caesarome Answer

Re: Amazon Smart plug not connecting to my wifi

Posted by a Superuser, not a Sky employee. Find out more

@fireguyRet1978 

Not sure if this will help:

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: fireguyRet1978

Re: Amazon Smart plug not connecting to my wifi

A big thanks for the help, pointed me in the right direction

Bob 

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