This discussion topic has been answered Discussion topic: Activation date
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Message posted on ‎06 Dec 2024 04:10 PM
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Re: Activation date
Unfortunately one suspicion would be that while Openreach is attempting north of 80,000 new FTTP installations every week to meet the national rollout target, resource allocation on the legacy copper network is dwindling.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on ‎06 Dec 2024 08:03 PM
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Re: Activation date
I guess,
looks like I have no internet over Christmas.
not even like I can get a mobile data dongle as I have no signal in my area.
thanks Sky & Openreach.
Message posted on ‎07 Dec 2024 05:30 PM
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Re: Activation date
Should I cancel my order and go with Virgin? The next update I'm due to get with Sky is the 17/12. This is only an update so no guarantee. Do Virgin use Openreach? Or do they have separate lines?
im just worried that I cancel my order and will have to start from scratch. (Initial activation date was the 26/11)
Message posted on ‎07 Dec 2024 05:45 PM - last edited: ‎07 Dec 2024 05:51 PM
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Re: Activation date
@J4M3S wrote:
Do Virgin use Openreach? Or do they have separate lines?
Virgin has always owned, managed and installed its own private cabling (historically coaxial cable, now fibre-optic) : that's why it doesn't have national coverage.
Placing an order with Virgin would be entirely separate to any ongoing Openreach issue. If there's already a Virgin connection point within your property then that should be quick to enable, otherwise you'd be looking at more trenching.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on ‎07 Dec 2024 06:03 PM
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Re: Activation date
There is no Virgin media socket In the house but outside my garden there is a Virgin media manhole on the ground (assuming it's to do with cabling)
could I potentially place an order with Virgin and cancel whichever broadband is not installed first?
Message posted on ‎10 Dec 2024 03:04 PM
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Re: Activation date
@J4M3S
IMO you should order Virgin, you can always cancel the Sky order after Virgin is installed.
Myself & Others offer our time to help others, please be respectful.
Message posted on ‎10 Dec 2024 05:30 PM
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Re: Activation date
Thanks, would I still get the compensation for time wastage or would i lose if I cancel?
Message posted on ‎10 Dec 2024 05:45 PM
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Re: Activation date
I think if you cancel you lose the compensation
Myself & Others offer our time to help others, please be respectful.
Message posted on ‎15 Dec 2024 03:09 PM
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Re: Activation date
New update.
I got told that Duct work as needed and should be completed by the 14th December. Would this duct work be done around by my property? As I didn't see no openreach vans all day? Or could this be else where?
Message posted on ‎16 Dec 2024 03:47 PM
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Re: Activation date
New update and surprise, surprise
next update is the 30th December. This is honestly shambolic. No internet over Christmas. I was told I have to buy the dongle myself also.
Can I complain to Ofcom? Lack of updates is crazy. The fact I have to chase as well.
Frustrated is a understatement. I knew I should have just gone with Virgin
Message posted on ‎19 Dec 2024 05:41 PM
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Re: Activation date
So just had an update from Sky which is exactly the same as my first update and that casing is needed to be laid from the telephone exchange to my property and the. Further work needed after. This update was on the 29/11 and now the exact same update today. So basically they are saying we've made no progress.
how long does casing work take roughly? I've read it's most likely months. My case has been escalated (which I know means nothing, it's just pacify talk)
Message posted on ‎19 Dec 2024 05:58 PM
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Re: Activation date
@J4M3S wrote:
how long does casing work take roughly? I've read it's most likely months.
Depends on so many factors it's impossible to say. Realistically at this time of year, digging is pretty unpleasant, and personnel shortages are going to be worse than usual.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on ‎20 Dec 2024 02:42 PM
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Re: Activation date
So to my surprise and openreach engineer came out today and was asking if someone came out to do a soft did. I replied, yes on the 2nd of December but could not leave it exposed for more than 4 days.
he was very friendly and stated that he needed the ground to be dug up again, (annoyingly) to complete the work and said it would be done in between Christmas and new year (I doubt it highly that it'll be done) he said he didn't know anything about the casing, so I am assuming that the casing message I've been getting is just a generic message they send out?
Message posted on ‎20 Dec 2024 05:57 PM
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Re: Activation date
@J4M3S wrote:
I am assuming that the casing message I've been getting is just a generic message they send out?
I think that's probably correct, yes.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on ‎31 Dec 2024 09:56 AM
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Re: Activation date
So had an update from Sky today and openreach do not have the equipment to get the broadband up and running. how is that even possible, the company that is employed to fit broadband are not epuiped to do it.
absolutely laughable. Openreach have got to be the worst company I've ever encountered. We've got zero internet, I cannot get a good mobile data dongle and mobile data is very limited and keeps cutting out.
What is the best solution here? I've enquired with Virgin but they'll need to do work around the property and I'm worried it'll be the same case senario.
Surely I can complain to somebody whout false advertisement or something. How can they not be able to do the work. It's absolutely shocking how poor the service is
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