Activation date

[TimmyBGood]

@J4M3S 

Openreach is attempting north of 80,000 new FTTP installations every week for the next two years in an attempt to reach the national rollout target: inevitably some individual jobs are going to run into problems and there's a significant strain on resources: note that while national coverage is a political aspiration this is a commercial project by a private company, albeit one with an effective national monopoly.

Realistically it may be that your address cannot be supplied with optical cable at this time: unfortunately I seriously doubt this can be counted as 'false advertising'.

Whether you choose to follow up with Virgin is up to you: their cable routes have historically been separate to Openreach.

[TimmyBGood · Accepted solution]

@J4M3S 

In the absence of any cabled broadband at all and no cellular alternative, the Universal Service Obligation applies, but for that you'd need to order broadband from BT, not Sky or any other ISP.  As the USO provider, BT may be able to source FTTC where FTTP isn't viable.

https://www.bt.com/broadband/USO 

[J4M3S]

But the internet I ordered was stated that it could be installed so is that not false advertisement? I ordered a service that was available to me and I was made to believe that it could be done, to then months later be told that I cannot have it? 

I had a call from Sky today to say they've raised an escalation with Openreach (this probably means nothing) and that open reach want to get the work done by the 3rd of January 2025. Why do the messages contradict each other. I don't mind if I have to wait. It's the different messages and unclear information I am getting along with plans and dates being thrown about that no know sticks too. I've been without internet now for almost 2 months. I have barely any mobile coverage so can't do anything apart from watch free view. 

I know this isn't Sky's fault but the communication on both ends are really poor and customers are just left in the lurch. 

[TimmyBGood]

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@J4M3S wrote:

But the internet I ordered was stated that it could be installed so is that not false advertisement? 

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Probably not, when there are individual technical obstacles in an area otherwise served.  I suspect any Openreach ISP would say they aren't directly involved in provisioning and so can only base their offer on published Openreach information which may turn out to be incorrect, inaccurate, incomplete or otherwise flawed, while Openreach themselves aren't actually advertising or selling the broadband service to the householder.