Activation date not successful

[Hirdy2024]

Our activation date was yesterday (5th) and at present still no internet.  Our current provider no longer works and therefore when checking broadband says we do not have any? 

[alxas]

I have exactly the same issue

[Hirdy2024]

When doing line check it states not connected.  

[alxas]

Did you receive the text that it up an running?

•  

[Chrisee · Accepted solution]

@alxas & @Hirdy2024 Sky do not perform the remote activations themselves but they should have received an update from Openreach overnight as to why your job was not completed yesterday so give them a ring.