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Discussion topic: Actavating account and broadband

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This message was authored by: James476

Message posted on ‎13 Sep 2025 03:29 PM

Actavating account and broadband

I'm trying to get hold of someone i can actually speak to by phone as I would like to discuss the possibility of activating 3 days earlier, because my dads in hospital and hes phone died last night when he was having a medical episode and its getting dangerous him not having access to the landlines at hes age 76

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This message was authored by: Daniel0210

Message posted on ‎13 Sep 2025 03:50 PM

Re: Actavating account and broadband

Posted by a Superuser, not a Sky employee. Find out more

@James476 

Openreach dictate the activation date and it's very unlikely to be brought forward. 


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This message was authored by: SKY1992bf

Message posted on ‎13 Sep 2025 03:53 PM

Re: Actavating account and broadband

Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:

@James476 

Openreach dictate the activation date and it's very unlikely to be brought forward. 

@James476 And would have given your father the first available date for his area


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This message was authored by: SpaceSparkie

Message posted on ‎15 Sep 2025 09:33 AM

Re: Actavating account and broadband

Posted by a Sky employee

Hi @James476 

 

We have a dedicated team called our Accessibility Team who may be able to help with this issue. If you follow this link it will take you to their contact information to be able to get in touch to discuss further. 

 

 

Thanks
Sarah
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