Broadband box playing up

[Hannah172]

The green lights are working on both power and WiFi but there is a continuous flashing amber light on internet and steady amber light on voice 

[Daniel0210]

@Hannah172 

We don't know which hub you have. The below link explains the lights on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start 

[cookiemonsteruk]

@Hannah172 

Can you run the service checker on your my sky app

If initially you get all green ticks click on your broadband speed and click on test your broadband inside he blue box

[EmiliaMD]

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@Hannah172 wrote:

The green lights are working on both power and WiFi but there is a continuous flashing amber light on internet and steady amber light on voice 

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I have this same issue. Nothing is connecting and none of the online guides are helping and no answer from the support number. Did yours get resolved?

[EmiliaMD]

When I do this it brings me to the service checker and then it asks us to contact them but the number doesn't work 😅

 

  

[Daniel0210]

@EmiliaMD 
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline. The forum doesn’t allow the display of other numbers.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: for any customer whose services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[icesteelman]

@EmiliaMD 

I had an issue recently and struggled to find a customer support phone number (I have no landline so dialing 150 is of no use).

After much searching I came across phone number but even then I had to navigate loads of options designed to fob you off to online support. I gave pretty random answers and finally got through to a real person. They quickly resolved my technical issue for me at the first attempt.

Good luck !

[EmiliaMD]

I managed to get through to them and they said our issue is to do with the connection. They can't check the line on weekends because Sky uses 3rd party services for the line so their backend team can only check Monday to Friday. I've only been with Sky for a few weeks but it's been a terrible service so far 😞 won't be able to work tomorrow as I work from home too and I spent €40 in credit trying to get through to their support team.