Account not found

[Chris458]

I want to switch to sky and did this via Uswitch. It keeps saying can't find details of my virgin account I'm trying switch from and I can't continue? But virgin have said they have had a message to say I'm interested in switching from sky. Can you help me proceed so I can get sky broadband please

[Pottercl01]

Hi Chris I'm having this exact issue did you get it resolved?