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Discussion topic: Abroad & Sky engineer

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This message was authored by Superkid09 This message was authored by: Superkid09

Abroad & Sky engineer

Hi,

 

I am abroad atm, not in EU so call costs are astronimical.

 

Sky engineer is coming tomorrow and I need to re-arrange, is there any way of contacting SKY without calling? or to call on an internet line (whatsapp/viber/skype...etc).

 

many thanks,

 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Abroad & Sky engineer

Posted by a Superuser, not a Sky employee. Find out more

See this link @Superkid09 

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment  

 

You are very likely going to be charged £25 for a late cancellation. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Superkid09
Topic Author
This message was authored by Superkid09 This message was authored by: Superkid09

Re: Abroad & Sky engineer

thanks daniel, I have replied 3x on the txt to cancel. 

 

I believe they are calling me and have missed a call, I think its the only way they can re-schedule the engineer.

 

a real person on chat would be useful and would resolve this situation quickly.

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Abroad & Sky engineer

Posted by a Superuser, not a Sky employee. Find out more

@Superkid09 

I believe the Messaging Team may be able to assist you with this so I’ve escalated your post to Sky and they may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Abroad & Sky engineer

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Superkid09 an invite to chat.

Superkid09
Topic Author
This message was authored by Superkid09 This message was authored by: Superkid09

Re: Abroad & Sky engineer

thanks Greenfingers, can I ask where you have sent the invite to chat please?

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Abroad & Sky engineer

Posted by a Superuser, not a Sky employee. Find out more

@Superkid09  You should have got an email about this and you should also be able to see a chat bubble on any page you go to on the community forum.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Abroad & Sky engineer

Posted by a Superuser, not a Sky employee. Find out more

@Superkid09 

Do you not see the blue/red chat invite blob in the corner of your forum page? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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