5 GHz network Nightmare

[Andisme]

Hello I just upgraded to the Router 5 GHz network and now all my Teckin Smart plugs won't work with Alexa I see people saying go into the WIFI settings and start changing things back to 2.4GHZ but is it worth the hassel do I buy new smart plugs ?? 

[JimM1]

@Andisme All the newer sky hubs support both 2.4Ghz and 5Ghz bands, so just say what hub you have and then what to do, if you want to go get new just do it, but you may also find those will not connect either, all my Tp-Link P110 smart plugs work 100% fine on anything so there was NO need to change what so ever.

[Andisme]

I've been at this all day had to move cupboards out to get to the Smart plugs I've tried everything I can add them to my Teckin account but Alexa won't respond she keeps saying "I do not recognise that group or name i wish i never bothered upgrading now and Phoned Sky they are as mush good as a chocalte watch she said have to buy new Smart plugs ?? Joke 

[JimM1]

@Andisme Not sure if you read the response but again WHAT sky hub do you have?

[Andisme]

Sky Broadband Q Router 4.2 Hub (With Power cable) NEW Latest Model SR203 WiFi

[JimM1]

@Andisme It's a Sky Broadband Hub SR203 version 4.2 if you wish, just please do not through the Q in the mix, that is a different product as you will see from the picture link, And so advice has to be, 1. go split the 2.4Ghz and the 5Ghz bands, once done easiest for you do the 2.4Ghz band so add the name behind it    _24 leave the 5Ghz alone, keeps all your working on that band fine.

Attach the plugs to the new name, you will see them both, and go from there.

Caveat, if your plugs where all working before on a band name, you may just wish to do that, but if you have already messed with tried resetting said plugs etc you may have already caused havoc for them, and reset off the plugs, back to basics and starting all over with them may just be the ONLY way to go now....

Link how to split below.

Split Sky WiFi bands

[Andisme]

Hi Jim you never believe me I went and spoke with teckin and they said reset password on my account then it should let Alexa to work the plugs ?? lol so I reset the password and then Alexa said 5 plugs added to Alexa account you can now say turn on lamp etc thank you for your help Jim Kind regards Andrew

[JimM1]

@Andisme There is always someway to get it all done!👍