2.4GHZ

[ScottWright]

Im trying to connect a device to my WiFi that requires 2.4GHz. How do I do this

[jamesn123 · Accepted solution]

Hi @ScottWright 

Typically devices should still connect as your router broadcasts both a 2.4ghz & 5ghz WiFi signal. If your unable to connect it you may need to temporarily split the bands. If you let us know which Sky hub you have then instructions can be provided.  https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have 

[ScottWright]

Hi, thank you for the prompt reply. We have a sky broadband hub (the black rectangular one)

[jamesn123]

Hi @ScottWright 

You can find the guide on how to split the bands here https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

Once you've done that you should be able to connect the device.