Discussion topic: Upgrade not working
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Message posted on 12 Nov 2025 04:38 PM
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Upgrade not working
I have been upgraded to fibre TODAY but because of where YOUR assigned engineer told us to position the router I am now unable to connect devices in other rooms
do I need a booster or something? And if so, I need it asap
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Message posted on 12 Nov 2025 04:45 PM
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Re: Upgrade not working
Hi @Ross128
Its possible you need a booster if your router has been moved to a less favourable location. Information on boosters and how to get them can be found here https://www.sky.com/help/articles/sky-wifi-max
Myself & Others offer our time to help others, please be respectful.
Message posted on 12 Nov 2025 05:08 PM
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Re: Upgrade not working
@Ross128 If possible then look to move the hub to were you had it befire with a longer Ethernet cable than supplied. That for sure is the best way if indeed it can be done!
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