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12 Dec 2022 09:59 PM
Our sky glass is around 14 days old and the remote is just dead, happened a few times then resolved randomly itself, but not this time. Tried all the advice, no joy. We ended up pairing old sky Q remote with glass and now watching A League of Their Own Christmas Special. Infuriating though, brand new and faulty.
12 Dec 2022 10:26 PM
I've been told firstly that a new batch of fixed remotes came in last week, then by somene else in support, that they have no idea whether this batch has been fixed of the problem. Apparently, there is also a pairing issue.
Generally I find Sky support very good and a bazillion times better than Virgin. Never ever will I darken their doorstep again.
Anyway my remote is fine at the moment so I'm leaving as is. Hope you get yours sorted.
12 Dec 2022 10:47 PM
I'm going to call tomorrow. Don't feel like twisting the casing, because shouldn't have to. We are only watching TV because the old controller works. Hopefully we get a replacement free of issues.
26 Dec 2022 10:16 PM
Our sky remote won't work atall
was working fine earlier have replaced batteries and no paper in back
have tried 1 and 7 thing for 30
seconds
26 Dec 2022 10:20 PM
Remote for sky glasse tv not working and now voice control not working either!!
it's new tv and very frustrating
I have tried all battery changes
There is no paper in back
the 1-7 thing not working
26 Dec 2022 10:25 PM
Posted by a Superuser, not a Sky employee. Find out moreHold it in 2 hands and give it a twist in opposite directions
10 Jan 2023 01:44 PM
I didn't think this would work but it did. Obviously a design issue. Thanks for the tip!
10 Jan 2023 02:20 PM
@Sadie88 wrote:My sky glass remote isn't working properly up, down, left and right and the numbers if I press 1 it turns off, I have put new batteries in turned it all off but nothing working any advice please x
@Sadie88 wrote:My sky glass remote isn't working properly up, down, left and right and the numbers if I press 1 it turns off, I have put new batteries in turned it all off but nothing working any advice please x
10 Jan 2023 02:32 PM
If you have a hardware issue with the remote then the twisting action definitely works. However there is also a Bluetooth pairing issue going on which Sky say is corrected by a firmware update. This should have been done by now for everyone.
When I asked a new remote support said ok fine but I may have the same issues so there's no point.
Mine does seem to have worked since before Christmas so I'm leaving as is.
Voice control is also dicky and randomly stops working occasionally. Turning the TV off and on again does not resolve the issue. Instead it randomly starts working.
Playlist presents a different result to "continue playing". Home and Away is a classic example. Annoying but not worth losing sleep over.
We're all guinea pigs for Sky!
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