@debdeb3 I've escalated your post to sky who hopefully will be in contact via this forum
so lookout for a blue bubble across the bottom of the screen when logged on to this forum
this link explains how this works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
once you receive the invite you will have 48 hours to initiate a chat
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