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Discussion topic: Closed account in credit and still no refund

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Stevie+Brown
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Closed account in credit and still no refund

‎29 Sep 2021 04:09 PM

Over 40 days since I closed my account in credit. I've been promised a number of times that the funds will be in my bank account within 3-5 days, however, i'm still not seeing anything and the customer service agents just keep putting me on hold looking for an answer.  Was on the phone for over one hour on Monday then they hung up on me... very frustrating... 

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GD1
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Re: Closed account in credit and still no refund

‎29 Sep 2021 04:12 PM

Posted by a Superuser, not a Sky employee. Find out more

@Stevie+Brown Refunds take 6 weeks so you're still within that time.

 

Your post may get picked up for escalation, if so another poster will advise.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Stevie+Brown
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Re: Closed account in credit and still no refund

‎29 Sep 2021 04:14 PM

thanks! it's shy 1 day of being 6 weeks

☹️

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SDR
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Re: Closed account in credit and still no refund

‎29 Sep 2021 04:38 PM

Posted by a Superuser, not a Sky employee. Find out more
@Stevie+Brown wrote:

Over 40 days since I closed my account in credit. I've been promised a number of times that the funds will be in my bank account within 3-5 days, however, i'm still not seeing anything and the customer service agents just keep putting me on hold looking for an answer.  Was on the phone for over one hour on Monday then they hung up on me... very frustrating... 

I've escalated this for you someone will be in touch to sort this out.

Stuart R
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