phone payments

[SKY1992bf]

@millieandbailey  Just a warning that you only get an email notification when the initial invitation is sent 

once you have started the live chat you need to regularly go back into the live chat over a 48 hour period to check for any responses from sky as you won't get notifications for each response beyond the initial invite 

[millieandbailey]

great, thanknyou

[GD1]

@millieandbailey  Some of your images cannot be approved as you have included personal details (your sky account number) on them, you should never post any kind of personal details in a public forum

[millieandbailey]

Hi, 

thank you, i have messaged on the chat it says delivered currently 

[SKY1992bf]

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@millieandbailey wrote:

Hi, 

thank you, i have messaged on the chat it says delivered currently 

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@millieandbailey  That's ok,  as i previously said keep checking the chat regularly over the next 48 hours for any response from sky has you won't get anymore emails 

if you fail to reply to each message sky send within 48 hours the chat will automatically close and you'll have to request another invite by posting on this thread

[Lisa-P1987 · Accepted solution]

Update - Spoken to millieandbailey, after a few checks, we confirmed the current billing and discussed what to expect with the future billing 🙂

[millieandbailey]

thank you to everyone that replied and helped, its now been resolved! what happened was they take the amount of the bill into credit just before the due date but because i manually paid as well, it took double the amount but ive only paid once so it was just a fault in their system where its got confused because i interfered but lesson learnt to let the direct debit pay itself 🙂

[Mark39]

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@millieandbailey wrote:

.....but lesson learnt to let the direct debit pay itself 🙂

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You're absolutely right, @millieandbailey . Best just to let the direct debit do its thing, unless Sky ask you to do something additionally.