apple tv + app on sky Q

[Anonymous]

Hi it says on sky's website that apple tv + app is available today on sky Q but how come iv not got the app it's not showing on my sky Q box please can anyone help me iv followed the link below but doesn't help me get the app 

https://www.sky.com/help/articles/using-apple-tv-plus

@Chloe-W22 

@Federica-C 

[Melancholic · Accepted solution]

@Anonymous 

You will just need to be patient. It will arrive on boxes once it's ready to go.

[Federica-C]

---

@Anonymous wrote:

Hi it says on sky's website that apple tv + app is available today on sky Q but how come iv not got the app it's not showing on my sky Q box please can anyone help me iv followed the link below but doesn't help me get the app 

https://www.sky.com/help/articles/using-apple-tv-plus

@Chloe-W22 

@Federica-C 

---

True @Anonymous, Apple TV+ is going to launch to sky Q and Sky Glass today starting this afternoon. As @Melancholic said, it will be a gradual rollout, so you should be able to see it on your box soon.

[seandrews]

It signs me out as soon as I sign in 

everytime

and no option of email address and password

only Mobile Authentication which makes this even weirder!!!!!

[tomldn]

Mine tries to load and then just gets stuck on the Apple tv+ logo...

[lettice]

---

@seandrews wrote:

It signs me out as soon as I sign in 

everytime

and no option of email address and password

only Mobile Authentication which makes this even weirder!!!!!

---

The sign in is only by the mobile or qr code method as described in the Sky Apple TV+ help pages here;

Using Apple TV+ | Sky Help | Sky.com

[lettice]

---

@tomldn wrote:

Mine tries to load and then just gets stuck on the Apple tv+ logo...

---

If that continues like that.
Power down your Sky Q box and leave off power for a few minutes before repowering and trying again.

[Federica-C]

You may also want to take a look at Apple TV+ launches on Sky Q and Sky Glass. 😃

[tomldn]

@lettice 

Just did...no change. Won't load and just remains stubbornly stuck

[budgie12345]

@seandrews  It did this to me too.  I solved it by logging into my Apple ID through a web browser on my computer, selecting devices, then select the Sky Glass device and then remove it from my account.   I then started at the beginning via the Sky Glass app and it logged me in.

[seandrews]

Accepts the sign in code,

then signs me straight out.

using my iPhone and then the Face ID and Sky bumps me out. 

this is a joke of a launch

who's at fault for this????

[lettice]

Ok,

A refresh of apps sometimes often helps with apps playing up.
Once doing a refresh, it can take a short while for them to get refreshed.
Follow step 2 on this help link;
Sky Apps Help

[gizmo120]

Also, programmes say Dolby Atmos but it doesn't state this on my soundbar. No library available as it's only the + side of Apple TV. What a waste of time. 

[Anonymous]

@gizmo120  yeah that's what lets it down 

[tomldn]

@lettice 

Still not working for me on the main box despite the 'switch off-switch on' game and numerous app refreshes. Funnily enough it works fine on the mini.