i have stayed with sky, but they are still asking for a box

[CDelz]

How do i stop thr messages and them billing .

I have continued the contract with sky

[Daniel0210]

@CDelz 

Can you clarify? You cancelled your subscription then changed your mind / accepted an offer to stay and Sky are asking for the return of loaned equipment. 

[CDelz]

yes! I would have thought they communicated 

[Daniel0210]

@CDelz 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble on the bottom left of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. Also if you fail to respond to each message from Sky within 48 hours the chat will automatically close. Replies on the chat aren’t instant so keep checking the chat thread regularly.

Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains how the process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[CDelz]

Thank you