apple TV app not loading

[tigertiger259]

I spoke to apple today and they said as my log in works on my phone, the issue is with sky.

[Pegoland]

 

[louise178]

Its not an Apple problem as  the app works on my phone and firestick

[Pegoland]

I've gone back to the advisor to tell them this.  Hopefully it will be sorted soon.

[MrOYorkshire]

Same problem too...tried everything & it's just the Apple TV sign...why launch something that's not been tested properly? Frustrating!

[best+of+the+best]

We asked Sky delivered and again some apps just need to be accessed on devices other than the Sky Q box

But each too their own I guess

[Darren+H]

So interestingly for me. After signing into Apple TV+ on my Sky box, got signed out of my LG TV app. Wonder if it's something to do with only being able to login to one device at a time?

[Jayboy1990]

@Darren+H  Apple TV+ can be streamed by 6 simultaneous devices. So it's odd what you have found here.

[bucket57]

Hi,

Loads from Sky Q ok but takes 15-20 secs to do so from when the TV+ logo is displayed.

@Darren+H  Also loaded ATV on the Philips 806 tv at the same time.

[wilf155]

Mine is exactly the same , just the Apple logo. I have been able to load on my mini though. I phoned sky but they don't seem to have an answer .

[louise178]

Hi do we have a solution yet?   I ran threw some instructions yesterday with Sky, I turned box on and off, refreshed Apps and updated software, and still nothing,   I am mythed that noone can assist me from Sky

[Guinni]

Same problem on my side, the weird thing is that the TV+ was working when I wasn't logged in. I managed to watch the free Ted Lasso episodes. Once I logged in tho, it stopped working.
Tried all the tricks (update software, refresh app, disconnect the skyQ etcetc) without success.
It is definitively a Sky problem not Apple.
I tried to disconnect all the devices from my Apple account but tv+ doesn't ask to re-login on sky.

Stuck!

[tjt1961]

Same here - tried everyting including disconnecting the sky q box from my account to force a new login but I don't get past the apple logo splash  screen 😞

[Lisa-P1987]

Hi there, @tjt1961, @Guinni, @wilf155 and @louise178 I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you. 

[tomldn]

@Lisa-P1987 

need help too. Same problem...it just won't load no matter what I do