This discussion topic is read only This discussion topic has been answered Discussion topic: Wifi has been down .. do I pay?

This message was authored by: Charlotte150699 · ‎22 Oct 2021

My wifi has been down in the area for 11 days, is there a way to dispute my bill as I, of course, haven't been able to use the wifi for 11 days.
I also work from home so I've been prevented from doing so

This message was authored by: GD1 · ‎22 Oct 2021

@Charlotte150699 You need to pay your bill as normal. Has the fault been reported to Sky? If so you would be able to get the auto compensation due to loss of service added as a credit to your account once the issue is fixed https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

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This message was authored by: GD1 · ‎22 Oct 2021

@Charlotte150699 You need to pay your bill as normal. Has the fault been reported to Sky? If so you would be able to get the auto compensation due to loss of service added as a credit to your account once the issue is fixed https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: SKY1992bf · ‎22 Oct 2021

@Charlotte150699 Yes you still have to pay as normal have you reported to sky?

once fixed you may be eligible for compensation see this link for details

https://www.sky.com/help/articles/auto-compensation

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This message was authored by: Daniel0210 · ‎22 Oct 2021

@Charlotte150699 I'm afraid working from home will have no effect on the compensation aspect.

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