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This discussion topic is read only Discussion topic: Why have they started splitting the bill?

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This message was authored by: lee9160

Why have they started splitting the bill?

Has anyone noticed since having sky stream they started splitting the bill if you've got broadband with them my streaming bill goes out one day and broadband the next day ? 

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This message was authored by: SKY1992bf

Re: Why have they started splitting the bill?

Posted by a Superuser, not a Sky employee. Find out more

@lee9160  That's normal, sky glass/stream uses a different billing system to sky Q/broadband 

 

if you want both payments to come out on same day just change the due date on the one account 

 

you may not be able to change the stream date until it's gone through two full billing cycles 


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: lee9160

Re: Why have they started splitting the bill?


@SKY1992bf wrote:

@lee9160  That's normal, sky glass/stream uses a different billing system to sky Q/broadband 

 

if you want both payments to come out on same day just change the due date on the one account 

 

you may not be able to change the stream date until it's gone through two full billing cycles 



@SKY1992bf wrote:

@lee9160  That's normal, sky glass/stream uses a different billing system to sky Q/broadband 

 

if you want both payments to come out on same day just change the due date on the one account 

 

you may not be able to change the stream date until it's gone through two full billing cycles 


 But the question is why when they don't do if you have sky q  and broadband ?

This message was authored by: SKY1992bf

Re: Why have they started splitting the bill?

Posted by a Superuser, not a Sky employee. Find out more

@lee9160  only sky will know the reason why but they won't disclose it on a public forum 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: Mark39

Re: Why have they started splitting the bill?

Posted by a Superuser, not a Sky employee. Find out more

@lee9160 wrote:

 But the question is why when they don't do if you have sky q  and broadband ?


That's a question you would need to ask Sky. Perhaps because the Sky Q billing process doesn't have to handle purchase finance as well as subscription costs.

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This message was authored by: lee9160

Re: Why have they started splitting the bill?


@Mark39 wrote:

@lee9160 wrote:

 But the question is why when they don't do if you have sky q  and broadband ?


That's a question you would need to ask Sky. Perhaps because the Sky Q billing process doesn't have to handle purchase finance as well as subscription costs.


Not being pedantic, but they do you can order a movie of sky q 

This message was authored by: Mark39

Re: Why have they started splitting the bill?

Posted by a Superuser, not a Sky employee. Find out more

I don't think you have the option to pay for a movie over 24/36 etc months.....

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This message was authored by: lee9160

Re: Why have they started splitting the bill?


@Mark39 wrote:

I don't think you have the option to pay for a movie over 24/36 etc months.....


 I now see what you are on about the credit agreement to buy a glass TV but it doesn't make sense with people have just got puks 

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